Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If for any reason you are unhappy with RevGenetics brand capsule products, you may return it for a full refund (less shipping and handling). Only one opened package of any RevGenetics brand capsule product is eligible for return. All others of the same product must be in a factory sealed container for a refund. You are covered by this unconditional refund of RevGenetics brand products for a full 30 days from the date of delivery. Our return and refund policy applies to all RevGenetics brand capsule products. However there are the following exceptions: International orders, Products delivered in recurring orders, as well as products such as loose powder, inert gas, cream or others not mentioned where the product page states that the product cannot be returned or refunded simply cannot be returned or refunded at this time.

Please e-mail or call our Customer Service Department at orders@revgenetics.com or 1-888-738-4363 within 30 days of date of delivery to receive authorization and return instructions.

Please remember that recurring orders are strictly for folks that have already tried and enjoyed our products and simply want them at a better price and/or to save on shipping costs using an easy month-to-month recurring order. Please see our recurring orders policy regarding this special class of products. If you are simply trying our products for the first time please select our single purchase capsule products as many qualify for our 30 day money back guarantee. After making sure that our products are the best ones for you, you can then save money by simply choosing our recurring products.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@revgenetics.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@revgenetics.com to get an RMA number and send your item to:

RevGenetics
16782 SW 88th St #357
Miami, FL 33196, USA

If the product arrives damaged to your home or with an incorrect amount of products, please contact our Customer Service Department via our email "Orders@RevGenetics.com" within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you contact Customer Service for instructions, as we may require the return of the damaged goods and packaging. You must contact us within seven days from the date of delivery to report damaged or defective merchandise. After the seven-day period, the product cannot be reported as with a physical issue and/or returned for exchange or refund. When returning a product, please track and insure your products properly if you are unsure of the delivery date, address, or any other circumstances that may lead to a loss.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

RevGenetics
16782 SW 88th St #357
Miami, FL 33196, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.