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Terms and Conditions:
Current Terms and Conditions:
These terms and conditions are applicable to you upon your
accessing the site and/or completing the registration or
shopping process through the site or by phone. When any of
these happen, you are agreeing to our simple Terms and
Conditions as follows:
Return/Refund Policy (30 Day Money Back Guarantee)
If for any reason you are unhappy with RevGenetics capsule
products, simply return the unused portion to us within 30
days of your purchase with the original packing slip and we
will send you a full refund for the item(s) purchase price.
No Questions Asked. Our return and refund policy applies to
all capsule products. However there are the following
exceptions: Recurring subscription products, as well as
products such as loose powder, inert gas, cream or others
not mentioned here cannot be returned or refunded at this
time.
Merchandise must be returned at customer's expense to the
address below. If you have ordered multiple bottles, we will
only credit one returned opened capsule product and any
remaining unopened capsule products you return within 30
days of your order. Please return products to:
RevGenetics, 8230 SW 164 CT, Miami FL 33193-5752
Please remember that recurring orders
are strictly for folks that have already tried and enjoyed
our products and simply want them at a better price and/or
to save on shipping costs using an easy month-to-month
recurring order. Please see our recurring orders policy
regarding this special class of products.
If you are simply
trying our products for the first time please select our
single purchase capsule products as they qualify for our 30
day money back guarantee. After making sure that our
products are the best ones for you, you can then save money
by simply choosing our recurring products.
How to Send Back Products:
When sending back products, it is the
customer’s responsibility to return the products to the
correct address in new condition and in the original
packaging. For
this reason, we strongly suggest that you obtain a tracking
number for the returning item(s) and purchase shipping
insurance. Please forward tracking information to Customer
Service to assist in processing your return. Once we receive
the return, inspect it, and determine it to be in acceptable
condition, we will issue a credit in the original form of
payment.
In the event that the product we
receive does not qualify for a return, or is received in a
condition which we deem unacceptable we reserve the right to
deny your return.
Upon receipt of said item we will
either refuse it or contact you by email to notify you that
the item was received damaged or used. If the item was
received damaged you may file a claim with your shipping
company. If the item is received used you may choose to have
the item disposed of or have the item returned to you at
your expense. Damaged or used items will be retained in our
warehouse for a maximum of 30 business days unless otherwise
requested by the customer in writing prior to disposal.
After 30 business days the item will be disposed of
or donated.
Shipping Policy and Damage
We reserve the right to substitute shipping carriers as
necessary to help maintain quality service, unless FedEx is
selected. If a shipment is re-routed, or misrouted by a
carrier, it is up to the shipping carrier to fix the error
and route your shipment properly. We are not responsible for
delays, product issues or loss regarding shipping carrier
errors. If your product is lost (which is very rare, but it
does happen) and the shipping carrier does not mark it as
lost, we simply cannot provide a replacement. Usually this
happens with USPS, so we advise you to talk to your postal
carrier as many times they can resolve it easily.
In the event that the product arrives damaged to your home
or with an incorrect amount of products, please contact our
Customer Service Department via our email
"Orders@RevGenetics.com" within 48 hours. DO NOT DISPOSE OF
ANY DAMAGED PRODUCTS OR PACKAGING until you contact Customer
Service for instructions, as we may require return of the
damaged goods and packaging. You must contact us within
seven days from the date of delivery to report damaged or
defective merchandise. After the seven-day period, the
product cannot be reported as with a physical issue and/or
returned for exchange or refund. When returning a product,
please insure your products properly if you are unsure of
delivery date, address, or any other circumstances that may
lead to a loss.
Because most customers are not directly available when
deliveries are made to their homes or businesses, we send
most packages without signature confirmation. Because of
this, the customer understands that he waives right for a
customer signed "Proof of Delivery" to a verified or
non-verified address in any merchant chargeback dispute. If
customer requires "signed proof of delivery", the customer
must choose "FedEx" as the shipping carrier when ordering on
the website or by phone. All FedEx packages require direct
signature from customer. Customer accepts the "standard no
signature required" proof of delivery provided by other
carriers as the final determination as to whether customer
received product. Carrier's proof of delivery constitutes
acceptance of free and clear delivery to the customer.
International Shipping Policy
Emails are required for international orders. We will not
send an international order without the correct email,
address and contact phone number. First Class International
shipping method is delivered through the postal services.
First Class
International shipping has no electronic tracking
information. This method takes 1-2 weeks for delivery to
Canada and Europe, and 2-3 weeks to Asia and Pacific.
Although it is a low price, we cannot guarantee delivery or
provide refunds when this shipping method is selected. We
only offer it for your convenience if you find it to be a
safe and reliable shipping method through your countries
postal services. Because of this, the customer understands
that he waives right for a customer signed "Proof of
Delivery" to a verified or non-verified address in any
merchant chargeback dispute. Customer accepts our shipment
notification email with delivery number as proof of delivery
and the final determination as to whether customer received
product. Our shipment email with delivery number constitutes
acceptance of free and clear delivery to the customer. The
delivery number is not a tracking number. The U.S. Postal
Service will be electronically notified by us to expect the
package with your delivery number, but will not provide any
further updates on their website as no tracking is
available. We do offer other shipping methods that have
tracking available. Please choose another shipping method if
package tracking is important to you.
Taxes, Customs, Duties are to be paid by the customer for
all International orders. Any shipment that is held by
customs for nonpayment of import duties and taxes and is
subsequently returned by carrier because of rejection of
delivery by the customer results in an unauthorized return
and the order is non refundable. So please consider
international taxes and duties before ordering.
If your order is returned to us due to restricted or banned
products, an incorrect address, or because no one was there
to accept delivery of your order, we will refund your credit
card in this manner: You will be refunded the total amount
of the order minus the shipping charge and 20 percent of the
value of the order as a re-stocking fee. We will also
subtract any other external charges we have incurred during
shipping, such as warehousing fees, return postage fees,
etc.
If you are a first time international customer, and order
more than $81 we may ask you to fax us or email us
additional information for your protection. We simply want
to make sure no one is using your information without your
knowledge. If this is necessary, we will email you the
request of information. We will ask you for the front page
of your monthly credit card statement or bill, or a copy of
the front and back of your credit card along with a utility
bill (water, electricity, or gas) that shows your
shipping address. If you send us a copy of the statement,
all we will need from it is your credit card company's logo
and address, your name and address, and the last 4 digits of
your card. We do not need any purchase history from this
document, so you can mark that off. Your privacy is secured,
and we will not use your information for any other purpose,
except to verify and protect your transaction. Our fax is
(001.866.430.3953) and our email is ( orders@revgenetics.com
). If you already have shopped with us once, you will not
need to provide this information.
Free Shipping Policy
Free shipping does not apply to international orders, only
to orders shipped to our customers within the USA. Free
shipping is only available for certain products, and
combining a free shipping product with a non-free shipping
product will incur shipping charges. Please order free
shipping items separately from non-free shipping items, to
assure the best pricing on our system. We reserve the right
to select the specific carriers used for the "Free Shipping"
service, however if you require signature confirmation
please use "FedEx" carrier instead of our "Free Shipping"
service, as mentioned in our regular shipping policies.
Returned items that were originally sent using free
shipping, will be charged a 10% re-stocking fee with a
minimum charge of $5.50.
Recurring Orders (Recurring Transactions) Policy
A recurring Order: The definition of a recurring order is
simply an order where the customer chooses to buy a product
that has the word “subscription” or “recurring” in the
product description. The customer understands that by
selecting this type of product that the customer accepts and
authorizes to receive and keep the ordered products at least
twice within a six (6) month period after the order was
placed.
By selecting a recurring order you have
the benefit of keeping the current price even if prices go
up in the future for everyone else. You will also be sent
the products before anyone else, and if our stock is low,
our recurring order customers who have had more than one
shipment, will take priority over folks who have made a
simple one time purchase. You can also change a shipment
from once a month to once every 2 months or if you need to
skip a month when you go on vacation, simply email us at
anytime: Our email is "Orders@RevGenetics.com" for order
related changes.
Recurring Order Changes And Cancelation:
When making a change
or cancelation, give us three business days after receiving
your email to complete the change. If going on vacation,
please make sure you notify us ahead of time. Remember we
cannot refund recurring orders; we can only stop future
deliveries.
We ask you to email us three business
days in advance to make any changes in the delivery dates of
these products. The email for changes is:
"Orders@RevGenetics.com". We cannot cancel or change product
delivery dates without being notified three business days in
advance. We may also have a new interface on our website so
that you can stop your own recurring orders, email us to see
if it is available.
If you cancel a recurring order before
you receive the minimum amount of products to meet the
definition mentioned above, we will assume you did not mean
to order the recurring subscription product, or ordered it
by mistake. We will then correct the order and charge a
shipping fee of $5.50 per recurring order along with any
difference in product pricing between the recurring
subscription product price and the simple single purchase
product price. By purchasing from RevGenetics you agree to
allow us to be able to correct order mistakes at any time
after an order was placed, charged incorrectly or found to
be in error.
Delayed Orders and Authorized Charges
At times we may have a delay in shipments, shipping
charges, or charging of your order do to a back order of stock, safety testing
of material, or technical issue that may occur. Because of delays or mistakes
regarding authorizations, you agree to that a we can properly authorize your
credit card and charge it to resolve an issue as well as use a valid
authorization number up to a maximum of 360 days past the order date. You agree
to allow us to use any payment type on file to help provide you uninterrupted
recurring service, or to settle the placement of a delayed order that may have
fallen through the cracks, as well as knowing that we can provide and report
information to the credit bureaus in order to settle a payment. Due to the cost
of fraud, we will apply an additional recovery fee of $35 for each chargeback occurrence,
bounced check, or any other method of payment that failed due to any of the
following: Lack of funds, duty of care, breach of duty, direct cause, or legal
causation. We will add this fee and any additional legal and collection fees for
a good or service ordered through this website, based on the agreement
established within these terms and conditions.
Why the charges? We have had certain people do charge-backs after ordering
using first class shipping (which does not provide a signature confirmation).
We then place these folks in collections and notify credit bureaus. We have
realized this is quite expensive, and have implemented a fee on charge-backs
and bounced checks as well as collection costs associated to recover fraudulent
orders. This helps us limit fraud, and keeps our costs low for our regular
customers.
No Medical Advice
The site simply does not provide any medical advice.
RevGenetics LLC is a supplement company and is not engaged
in rendering medical or professional advice or services. The
information provided on our site is not intended to replace
any medical advice offered by a health care provider.
RevGenetics LLC recommends that you consult a physician or
professional health care provider prior to the use of the
products advertised on the site.
Copyright
The entire content included in this site, including but not
limited to text, graphics or code is copyrighted as a
collective work under the United States and other copyright
laws, and is the property of RevGenetics LLC. The collective
work includes works that are licensed to RevGenetics LLC.
Copyright 2008, RevGenetics LLC ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard
copy portions of this site for the sole purpose of placing
an order with RevGenetics LLC or purchasing RevGenetics LLC
products. You may display and, subject to any expressly
stated restrictions or limitations relating to specific
material, download or print portions of the material from
the different areas of the site solely for your own
non-commercial use, or to place an order with RevGenetics
LLC or to purchase RevGenetics LLC products. Any other use,
including but not limited to the reproduction, distribution,
display, modify, repost, capture an image of our website, or
transmission of the content including text and images of
this site is strictly prohibited, unless authorized by
RevGenetics LLC in writing. You further agree not to change
or delete any proprietary notices from materials downloaded
from the site.
Your Obligations
In consideration of your use of our site and services, you
agree to (1) always provide your current and accurate
information about yourself, (2) promptly update and maintain
your information with us current, and (3) agree that by
completing the shopping process and providing valid credit
card information, you are in agreement to these terms and
conditions and have electronically signed this agreement per
the U.S. ESign Act of 2000. If you provide information that
is not current, untrue, inaccurate, incomplete, or
RevGenetics LLC has reasonable grounds to suspect that your
information is not current, untrue or accurate, RevGenetics
LLC has the right to terminate and suspend your access, as
well as refuse any and all current or future use of the
services (or any portion of these).
Trademarks
All trademarks, service marks and trade names of RevGenetics
LLC used in the site are trademarks or registered trademarks
of RevGenetics LLC
Warranty Disclaimer
This site and the materials and products on this site are
provided "as is" and without warranties of any kind, whether
express or implied. To the fullest extent permissible
pursuant to applicable law, RevGenetics LLC disclaims all
warranties, express or implied, including, but not limited
to, implied warranties of merchantability and fitness for a
particular purpose and non-infringement. RevGenetics LLC
does not represent or warrant that the functions contained
in the site will be uninterrupted or error-free, that the
defects will be corrected, or that this site or the server
that makes the site available are free of viruses or other
harmful components. RevGenetics LLC does not make any
warrantees or representations regarding the use of the
materials in this site in terms of their correctness,
accuracy, adequacy, usefulness, timeliness, reliability or
otherwise. Some states do not permit limitations or
exclusions on warranties, so the above limitations may not
apply to you.
Limitation of Liability
RevGenetics LLC shall not be liable for any special or
consequential damages that result from the use of, or the
inability to use, the materials on this site or the
performance of the products, even if RevGenetics LLC has
been advised of the possibility of such damages. Applicable
law may not allow the limitation of exclusion of liability
or incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Typographical Errors
In the event that a RevGenetics LLC product is mistakenly
listed at an incorrect price, RevGenetics LLC reserves the
right to refuse or cancel any orders placed for product
listed at the incorrect price. RevGenetics LLC reserves the
right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged. If
your credit card has already been charged for the purchase
and your order is cancelled, RevGenetics LLC shall issue a
credit to your credit card account in the amount of the
incorrect price.
Acceptance of Agreement
These terms and conditions are applicable to you upon your
accessing the site and/or completing the registration or
shopping process. These terms and conditions, or any part of
them, may be terminated by RevGenetics LLC without notice at
any time, for any reason. The provisions relating to
Copyrights, Trademark, Disclaimer, Limitation of Liability,
Indemnification and Miscellaneous, shall survive any
termination. By accessing and browsing the Site, you accept
and agree to, without limitation or qualification, the terms
and conditions, privacy policy, acceptable use policy and
acknowledge that any other agreements between you and
RevGenetics LLC are superseded and of no force or effect
with respect to your access and use of the Site.
Notice
RevGenetics LLC may deliver notice to you by means of
e-mail, a general notice on the site, or by other reliable
method to the address you have provided to RevGenetics LLC.
RevGenetics LLC reserves the right to withdraw any recurring
transaction, order or service without notification prior to
withdrawing such service and shall have no liability
whatsoever to you in connection with deletion of any such
service.
Miscellaneous
Your use of this site shall be governed in all respects by
the laws of the state of Florida, U.S.A., without regard to
choice of law provisions, and not by the 1980 U.N.
Convention on contracts for the international sale of goods.
You agree that jurisdiction over and venue in any legal
proceeding directly or indirectly arising out of or relating
to this site (including but not limited to the purchase of
RevGenetics LLC products) shall be in the state or federal
courts located in Miami-Dade County, Florida. Any cause of
action or claim you may have with respect to the site
(including but not limited to the purchase of RevGenetics
LLC products) must be commenced within one (1) year after
the claim or cause of action arises. RevGenetics LLC's
failure to insist upon or enforce strict performance of any
provision of these terms and conditions shall not be
construed as a waiver of any provision or right. Neither the
course of conduct between the parties nor trade practice
shall act to modify any of these terms and conditions.
RevGenetics LLC may assign its rights and duties under this
Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via
e-mail, chat, or by use of obscene or abusive language, is
strictly forbidden. Impersonation of others, including a
RevGenetics LLC or other licensed employee, host, or
representative, as well as other members or visitors on the
site is prohibited. You may not upload to, distribute, or
otherwise publish through the site any content which is
libelous, defamatory, obscene, threatening, invasive of
privacy or publicity rights, abusive, illegal, or otherwise
objectionable which may constitute or encourage a criminal
offense, violate the rights of any party or which may
otherwise give rise to liability or violate any law. You may
not upload commercial content on the site or use the site to
solicit others to join or become members of any other
commercial online service or other organization.
Participation Disclaimer
RevGenetics LLC does not and cannot review all
communications and materials posted to or created by users
accessing the site, and is not in any manner responsible for
the content of these communications and materials. You
acknowledge that by providing you with the ability to view
and distribute user-generated content on the site,
RevGenetics LLC is merely acting as a passive conduit for
such distribution and is not undertaking any obligation or
liability relating to any contents or activities on the
site. However, RevGenetics LLC reserves the right to block
or remove communications or materials that it determines to
be (a) abusive, defamatory, or obscene, (b) fraudulent,
deceptive, or misleading, (c) in violation of a copyright,
trademark or; other intellectual property right of another
or (d) offensive or otherwise unacceptable to RevGenetics
LLC in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless
RevGenetics LLC, its officers, directors, employees, agents,
licensors and suppliers (collectively the "Service
Providers") from and against all losses, expenses, damages
and costs, including reasonable attorneys' fees, resulting
from any violation of these terms and conditions or any
activity related to your account (including negligent or
wrongful conduct) by you or any other person accessing the
site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors,
RevGenetics LLC may link to sites operated by third parties.
However, even if the third party is affiliated with
RevGenetics LLC, RevGenetics LLC has no control over these
linked sites, all of which have separate privacy and data
collection practices, independent of RevGenetics LLC. These
linked sites are only for your convenience and therefore you
access them at your own risk. Nonetheless, RevGenetics LLC
seeks to protect the integrity of its web site and the links
placed upon it and therefore requests any feedback on not
only its own site, but for sites it links to as well
(including if a specific link does not work).
We cannot guarantee the products will work for everyone
trying them
Changes to these Terms
Please note that these terms and conditions may change from
time to time. We expect most such changes will be minor.
Regardless, we will post any changes on this page for you to
read before completing the shopping process. If you have any
additional questions or concerns about these terms and
conditions, please feel free to contact us any time through
this web site or at
RevGenetics, 8230 SW 164 CT, Miami FL 33193-5752
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